Frequently Asked Questions

  • Just add the items you're after to your shopping cart and then checkout (you won't be asked for payment details to do so). We'll confirm availability of both the items you're chasing and our capacity to deliver and then send you a quote (if the items are available and we do have a truck available) or let you know we don't have availability.

  • To keep the cost of our Standard Delivery service to a minimum, we schedule deliveries in coordination with the other orders to be delivered that day. Typically, our customers are holding events on the weekend, so we will usually deliver on a Thursday or Friday then pickup on the following Monday or Tuesday.

    If you aren't available for the delivery or pickup, the goods can be left in a safe, easily accessible location (although please note that the delivery driver will require assistance with heavy items, if this is not possible please discuss our premium delivery service with our customer service team).

    More details are available here.

  • Whilst our Standard Delivery service fee does not allow for the extra time required to do this, we are happy to allocate extra time and/or delivery persons as part of our Premium Delivery service.

    Please provide details of what you require in the comments field when requesting a quote.

  • We've taken part in thousands of parties over the years and if there is one thing we know for certain, it's that a few items will get broken from time to time. We don't need you to stress over that.

    Our "acceptable breakage" policy assures no replacement charges for a reasonable amount of broken glassware or crockery (up to a maximum of 5% of the ordered quantity).

    You'll only be charged the actual cost to repair or replace any damaged or unreturned items that aren't covered by our "acceptable breakage" policy. We purchase in bulk, securing discount rates that benefit you, our valued customer. Our aim is to ensure no customer ever feels unfairly charged for damaged or lost hire goods.

  • Yes, you can make last-minute additions or changes to your order, subject to item availability. If you realize you need additional items or want to modify your order, please contact our team as soon as possible. We'll do our best to accommodate your requests and update your order accordingly.

    Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements.

  • Yes, but there are a few things to keep in mind! Firstly, we'll do our best, but our driver won't know exactly what ​time they are going to arrive because of factors like traffic, delays with earlier deliveries etc. When they do arrive at the park or beach, if you are running late, our driver won't have time to wait around for you to turn up. When collecting the items afterwards, everything will need to be ready for collection at the agreed time.

    Our driver won't have time to carry all your items miles from the truck, so if your event is a long way from the road, we'll need lots of help from someone in your party OR we’ll need to roster an extra staff member to be in the truck.

  • Our Standard Delivery service allows for a truck driver only. If your order includes heavy items (marquees or heavy wooden tables) you will need to assist with loading and unloading. If you're unable to assist, then we can allocate an additional delivery person to the job as part of our Premium Delivery service; please contact our customer service team for a quote.

  • Fee free payment is available via brank transfer. Our bank details will be on your invoice (please use your order number as your reference).

    If you'd prefer to pay via debit or credit card, please let us know and we can email you an online payment request. Note that a processing fee of 1.8% will be added to your order total to cover the costs incurred from our service provider.

  • Commercial grade marquees are costly to buy, and hire companies typically don't keep excess stock. Last-minute requests during rainy forecasts make it challenging to find available marquees unless rented in advance. If we have one available, we're happy to accommodate last-minute changes to your order.

  • The overwhelming majority of our orders are for weekend events. Typically we will deliver the items on a Thursday or Friday and pickup on a Monday or Tuesday. Our minimum rental period is five days to allow delivery and pickup time. Rest assured, for any single weekend events, you won't be charged extra if we need to deliver or pickup the items more than 5 days apart (for example Thursday delivery and Tuesday pickup).

    Discounted rates are automatically calculated for hire periods beyond five days.