To keep the cost of our Standard Delivery service to a minimum, we schedule deliveries in coordination with the other orders to be delivered that day. Typically, our customers are holding events on the weekend, so we will usually deliver on a Thursday or Friday then pickup on the following Monday or Tuesday.

If you aren't available for the delivery or pickup, the goods can be left in a safe, easily accessible location (although please note that the delivery driver will require assistance with heavy items, if this is not possible please discuss our Premium Delivery service with our customer service team).

More details are available here.

Our prices are all inclusive of GST and we have no picking fees for customer collection orders or last-minute booking fees.

The only additional fees that may be applied on top of the shopping cart you submit are:

• Orders where our standard delivery service isn't suitable (i.e. you need items carried into an event space or you require specific delivery/collection times).
• When paying the final order balance by card. Note that no card payment fee applies for the initial deposit paid on checkout, but if you choose to pay the remaining balance by card rather than bank transfer then a processing fee does apply.

Our warehouse is currently staffed for collections and returns on Monday through Friday between the hours of 8am-4pm as well as Saturday between 9-11am. If you are unable to collect or return during those hours, please contact us to arrange a suitable time. Items returned when the warehouse is unattended are done so at the customer's risk.

Please see our cancellation policy.

We often receive requests to add a marquee a few days before an event, especially if rain is expected. Since commercial-grade marquees are expensive and hire companies usually don't keep extra stock, finding one on short notice can be difficult. We’re happy to accommodate last-minute additions if we have a marquee available, but it’s best to plan ahead to ensure availability.

Whilst our Standard Delivery service fee does not allow for the extra time required to do this, we are happy to allocate extra time and/or delivery persons as part of our Premium Delivery service.

Please provide details of what you require in the comments field when submitting your order.

We've taken part in thousands of parties over the years and if there is one thing we know for certain, it's that a few items will get broken from time to time. We don't need you to stress over that.

Our "acceptable breakage" policy assures no replacement charges for a reasonable amount of broken glassware or crockery (up to a maximum of 5% of the ordered quantity).

You'll only be charged the actual cost to repair or replace any damaged or unreturned items that aren't covered by our "acceptable breakage" policy. We purchase in bulk, securing discount rates that benefit you, our valued customer. Our aim is to ensure no customer ever feels unfairly charged for damaged or lost hire goods.

Yes, you can make last-minute additions or changes to your order, subject to item availability. If you realize you need additional items or want to modify your order, please contact our team as soon as possible. We'll do our best to accommodate your requests and update your order accordingly.

Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements.

Yes, but there are a few things to keep in mind! Firstly, we'll do our best, but our driver won't know exactly what ​time they are going to arrive because of factors like traffic, delays with earlier deliveries etc. When they do arrive at the park or beach, if you are running late, our driver won't have time to wait around for you to turn up. When collecting the items afterwards, everything will need to be ready for collection at the agreed time.

Our driver won't have time to carry all your items miles from the truck, so if your event is a long way from the road, we'll need lots of help from someone in your party OR we’ll need to roster an extra staff member to be in the truck.

Please note that park and beach deliveries are not covered by our standard delivery service (additional charges apply).

Our Standard Delivery service allows for one delivery person only. If your order includes heavy items (marquees or heavy wooden tables) our driver can unload these at the truck but cannot carry them into your premises. If you need these items carried into your premises, then we can allocate an additional delivery person to the job as part of our Premium Delivery service; please contact our customer service team for a quote.

Fee free payment is available via brank transfer. Our bank details will be on your invoice (please use your order number as your reference).

If you'd prefer to pay via debit or credit card, please let us know and we can email you an online payment request. Note that a processing fee of 1.8% will be added to your order total to cover the costs incurred from our service provider.

The overwhelming majority of our orders are for weekend events. Typically we will deliver the items on a Thursday or Friday and pickup on a Monday or Tuesday. Our minimum rental period is four days. Rest assured, for any single weekend events, you won't be charged extra if we need to deliver or pickup the items more than four days apart (for example Thursday delivery and Tuesday pickup).

Discounted rates are automatically calculated for hire periods beyond four days.

The minimum order value (rental charges excluding service and delivery charges) will depend on the distance from the Brisbane CBD to your delivery address:

• 0-50km - $50
• 50-200km - $400 (excluding delivery and service charges)
• 200km+ - $2000 (excluding delivery and service charges)

There is no minimum order value for orders collected from our warehouse.

We service all areas in South East Queensland, subject to delivery truck availability and minimum order values.