1. Add the items you would like to hire to your shopping cart. You'll need to specify the starting and ending date of your actual event (usually this is the same day). Our system will tell you if the items are available or not for your event dates (if it says an item you want is unavailable, please give us a call on 07 3171 2470 as we can often shuffle around our delivery schedule to make items available). If you don't have specific time windows during which you require delivery or collection, you can take advantage of our low-cost Standard Delivery service (we'll deliver and collect within two business days of the start and end of your event, at a time that we have a truck delivering/collecting other orders in your area). If you require a specific delivery/collection window, then we can do this with our Premium Delivery service.
2. Checkout (25% deposit required). If you require Premium Delivery, provide details in the comments section about any time constraints for delivery/collection (e.g must be delivered before 2pm Friday) and details about the path between the location our truck can access and the event space you need to items delivered to and collected from (e.g. approximately 20m and 5 stairs). Please note that an additional charge will be applied for the additional labour required. This charge will be based on our estimate of the time required. Any unused labour can be refunded.
3. We'll confirm our capacity to deliver/collect the order for your event. We only have limited delivery capacity, if we do not have capacity to deliver your order, we will provide a full refund of all money paid. Your order is not confirmed until you've received an email and invoice from us.
4. Full payment of the outstanding balance is required at least 7 days prior to your event. Our bank details are on your invoice. If you need to pay the outstanding balance by card then please contact our team and we will send you a payment link (please note that a 1.8% processing fee applies for card payment of the remaining balance).
5. We'll deliver the items for your event as per the terms of the delivery service you chose.
6. The big event, have fun!
7. We'll collect the items as per the terms of the delivery service you chose.

1. Add the items you would like to hire to your shopping cart. Specify the dates that you would like to pick up and return your items. Our system will tell you if the items are available or not for your event dates (if it says an item you want is unavailable, please give us a call on 07 3171 2470 as we can often shuffle around our delivery schedule to make items available).
2. Checkout (25% deposit required).
3. We'll confirm our capacity to provide your items. We only have limited capacity to service orders, if we do not have capacity to service your order, we will provide a full refund of all money paid. Your order is not confirmed until you've received an email and invoice from us.
4. Full payment of the outstanding balance is required at least 7 days prior to your event. If you need to pay the outstanding balance by card then please contact our team and we will send you a payment link (please note that a 1.8% processing fee applies for card payment of the remaining balance).
5. You collect your items from our Herston warehouse. A $75 security deposit will be held for the duration of your hire (please bring a valid credit or debit card, we do not have tap facilities).
6. The big event, have fun!
7. You return your items on the agreed day and we release the security deposit if the items are returned in good order (fair wear and tear will not result in withholding of the security deposit).

Please see our cancellation policy.